qktk's Privacy Policy

1 Introduction

qktk ("we", "our", or "platform") is an online gaming and entertainment service provider. We are dedicated to providing a safe, secure, and enjoyable experience for players in Bangladesh. The purpose of this privacy policy is to clearly explain how information collected during your use of our website and related services is used, stored, and kept secure.

We believe that data protection is not just a legal obligation — it is our ethical responsibility to our users. Earning your trust and confidence is an integral part of qktk's core mission.

2 Scope of Policy

This privacy policy applies to the following:

• When browsing the qktk website (https://qktk.lat)
• During the account registration and login process
• When playing games, placing bets, and related activities
• When contacting us (via live chat or email)
• When completing financial transactions (deposits or withdrawals)
• When participating in promotional offers and bonuses

3 What Information We Collect

qktk collects only the information that is genuinely necessary to provide our services. We may collect the following categories of information:

• Identity information: Your full name, date of birth, nationality, and documents required for identity verification.
• Contact information: Email address, mobile number, and residential address.
• Account information: Username, encrypted password, and account preferences.
• Financial information: Transaction history, records of deposits and withdrawals, and details of the payment method used (bKash, Nagad, Rocket, Upay, or bank account).
• Technical information: IP address, browser type and version, device information, operating system, and connection duration.
• Activity information: Game play history, bet amounts, win and loss records, and platform usage patterns.
• Communication records: Records of live chat and email conversations with our support team.

4 Automatically Collected Information

When you visit the qktk website, certain information is collected automatically. This includes:

• Cookies: Necessary cookies are used to improve website functionality and keep your session active.
• Log files: Server logs store IP addresses, pages visited, time and date, and referrer URLs.
• Device identifiers: Unique device identifier information may be collected for security and fraud prevention purposes.

This automatically collected information is used to ensure platform security, resolve technical issues, and improve the user experience.

5 How Information Is Used

qktk uses collected information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To smoothly operate gaming, betting, and other platform services.
• Financial transaction processing: To accept deposits, process withdrawals, and ensure transaction accuracy.
• Customer support: To answer your questions, address complaints, and resolve issues — via 24/7 live chat and email.
• Security and fraud prevention: To detect and prevent unauthorized access, fraud, and other unlawful activities.
• Responsible gaming: To identify problematic gambling behavior and provide assistance.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve platform functionality and the user experience.

6 Marketing & Communications

Based on information collected about you, qktk may send you relevant promotional content. However, you may request to opt out of such communications at any time. We respect your preferences and you will always have the option to stop marketing messages.

Important service-related communications — such as transaction confirmations, security alerts, or account change notifications — will always be sent and cannot be opted out of, as they are essential for the security of your account.

7 Information Disclosure Policy

qktk does not sell your personal information or rent it to third parties for any commercial purpose. However, limited information may be shared in the following circumstances:

• Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions.
• Game software providers: Necessary session information may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe during gameplay.
• Legal authorities: Information may be provided to relevant authorities based on lawful legal directives or court orders in Bangladesh.
• Technology service providers: Operational information may be shared with trusted partners for server hosting, cybersecurity, and technical support, but they may not use this information for any other purpose.

Information shared with third parties is kept to a minimum, and confidentiality obligations are imposed in each case.

8 Security Measures

qktk follows industry-standard security technologies and practices to protect your personal information:

• SSL/TLS encryption: All communication between the website and servers is kept secure through encrypted connections.
• Password hashing: Your password is never stored directly — strong cryptographic hashing is used.
• Access controls: Only authorized staff can access your information, and their activities are monitored.
• Regular security testing: Regular security audits are conducted to identify and fix system vulnerabilities.
• Data backups: Regular backups are taken to prevent data loss and stored in a secure location.

Keep in mind, however, that no method on the internet is 100% secure. Use a strong password and do not share your login details with anyone to help keep your account secure.

9 Data Retention Period

qktk retains your personal information for as long as:

• Your account remains active and service continues to be provided
• Required to meet legal or regulatory obligations
• Relevant to any dispute resolution or claims process

Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period as required by applicable law. Once that period ends, the information is securely deleted or anonymized.

10 Your Rights Regarding Data Protection

Every registered user at qktk has the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: You have the right to request correction of any inaccuracies in your information.
• Right to erasure: You have the right to request deletion of your personal information in certain circumstances, though we may be required to retain some data due to legal obligations.
• Right to object to processing: You have the right to object to marketing communications or certain other processing activities.
• Right to portability: You have the right to request your information in a structured, readable format.
• Right to withdraw consent: You may withdraw consent given for consent-based processing at any time.

To exercise these rights, email [email protected] or contact us directly via live chat.

11 Use of Cookies

Cookies are small text files stored in your browser. qktk uses the following types of cookies:

• Essential cookies: Essential for the basic functionality of the website — maintaining login sessions, storing security tokens, and so on. The platform will not work properly without these cookies.
• Functionality cookies: To remember your preferences and settings — language preference, game settings, and so on.
• Analytics cookies: To understand how the website is being used — which pages are visited most, session duration, and so on. This information is used to improve the service.

You can control or reject cookies through your browser settings, though some services may not work properly as a result.

12 Age Restrictions

qktk services are available only to those aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age is verified during account registration, and if any account is suspected to belong to a minor, that account will be immediately suspended and the associated information will be deleted.

If parents or guardians believe their child is using our platform, please contact [email protected] immediately.

13 Right to Update This Policy

qktk reserves the right to update or amend this privacy policy at any time. For any significant changes, we will:

• Display a prominent notice on the website
• Notify registered users via email
• Update the "Last Updated" date at the top of the page

Continued use of the platform after a revised policy is published will indicate that you have accepted the new terms. We therefore recommend that you review this page regularly.

14 International Data Transfers

Your information may be processed on servers hosted outside Bangladesh as required for qktk's service operations. For any such transfer, we ensure that the standard of data protection does not fall below the level described in this policy and that appropriate contractual safeguards are maintained.